topic Invalid Factor Data in Arlo Pro

Invalid Factor Data

AngryOwner — Fri, 30 May 2025 04:31:07 GMT

I keep getting invalid factor data when trying to log in, I'm concerned as I keep getting notifications but am now unable to log in at all.

I've tried to reset my password, uninstall/reinstall the app, with no success.

Please fix this.

Re: Invalid Factor Data

DannyBearAgain — Fri, 30 May 2025 05:27:41 GMT

When I get this error I have to switch the phone from cellular to wifi, login again then switch back to wifi and again login again.

Re: Invalid Factor Data

BrookeN — Fri, 30 May 2025 13:41:32 GMT

@AngryOwner did those steps work for you?

Re: Invalid Factor Data

AngryOwner — Fri, 30 May 2025 18:41:56 GMT

I'm not even sure. I tried it again this morning on my home Wi-Fi, received the same error message, then clicked "log back in" and was able to access the app. I'm pretty sure this error is occurring on the server side.

Re: Invalid Factor Data

BrookeN — Fri, 30 May 2025 20:05:49 GMT

Are you on iOS or Android? Can you provide what firmware you are on as well?

Re: Invalid Factor Data

a1termite — Sun, 03 Aug 2025 16:05:27 GMT

I can't log in either. Have tried everything i can think of.

Keep getting "INVALID FACTOR DATA" for days now. HELP please...

Re: Invalid Factor Data

a1termite — Sun, 03 Aug 2025 16:06:18 GMT

And im a android user. Btw..

Re: Invalid Factor Data

BrookeN — Mon, 04 Aug 2025 16:45:04 GMT

Are you seeing this behavior on the app or a browser?