topic Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed in Arlo Pro

Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

PD70 — Fri, 25 Apr 2025 18:03:51 GMT

Recently, my recordings are available only under the feed instead of the individual cameras. This is inconvenient as I have to scroll through numerous videos from all the cameras in order to find a particular camera's recordings. When I click on a camera's recordings, for one second those recordings flash below before disappearing and moving to the feed.

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

jguerdat — Sat, 26 Apr 2025 12:30:51 GMT

What phone and OS version? Have you tried rebooting the phone and reinstalling the app? It works here...

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

PD70 — Sat, 26 Apr 2025 15:16:38 GMT

My phone is an Android. I took your advice and reinstalled but it did not help.

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

jguerdat — Sun, 27 Apr 2025 14:05:26 GMT

Did you also reboot the phone? WHat brand/model is the phone and what is the Android version? What happens if you use the web client on a computer browser (my.arlo.com)?

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

PD70 — Mon, 28 Apr 2025 12:22:22 GMT

I did reboot my phone. I'm not sure about the model, I bought it from AT&T. The version is: 16.15.39.ve.arm64. I checked out My Arlo on my laptop and have the same issue.

Thanks for your help.

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

jguerdat — Mon, 28 Apr 2025 12:26:00 GMT

@JamesC , @ShayneS , @BrookeN ever hear about something like this happening?

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

BrookeN — Mon, 05 May 2025 15:42:44 GMT

I have not seen this. @PD70 are you still seeing this same behavior? Have you tried logging out and logging back in?

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

tj1209 — Sun, 11 May 2025 09:49:23 GMT

I'm having the same issue. Kind of strange that it starts the day after the free trial ended. I'm not going to pay for a plan, I'll ditch all the cameras for Eufy before I do that.

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

BrookeN — Wed, 14 May 2025 13:57:58 GMT

@tj1209 are you still seeing this same behavior?

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

PD70 — Wed, 14 May 2025 17:07:08 GMT

Yes, I'm still seeing the same issue. I have tried reloading the app and rebooted the base. When I see I have recordings on one of my cameras, I click on the number of recordings and it opens up that camera's window and the space below where the recordings used to appear is now blank and that camera's recordings can only be seen in the feed, along with all the others from my five cameras. This is annoying, at least, since I have to scroll through all the recent recordings from my five cameras to find the one I'm looking for.

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

BrookeN — Mon, 02 Jun 2025 13:44:33 GMT

@PD70 are you the main user or an authorized user on the account?

Re: Arlo Pro 2, Recordings no longer show up under each camera but only available under the feed

PD70 — Mon, 02 Jun 2025 15:03:45 GMT

Yes

Also, the problem resolved on its own.