topic Re: Stopped getting alert notifications in Arlo Pro

Stopped getting alert notifications

DianeQ — Wed, 26 Feb 2025 18:59:25 GMT

Stopped getting alert notifications on from ArloPro cameras on iPhone. Is this an iPhone issue or camera issue. Any suggestions on how to fix? Thanks

Re: ArloPro H8 camera

StephenB — Tue, 25 Feb 2025 11:57:11 GMT

@DianeQ wrote:

Stopped getting alert notifications on from ArloPro cameras on iPhone. Is this an iPhone issue or camera issue.

Are you getting recordings, but no notifications???

Re: Stopped getting alert notifications

MSeyler29 — Tue, 04 Mar 2025 11:16:05 GMT

My push notifications are not working either. Arlo app and Phone software is all up to date. Thai is a huge issue as we travel frequently!

Re: ArloPro H8 camera

MSeyler29 — Tue, 04 Mar 2025 12:25:21 GMT

Yes we are receiving recording but no push notifications. All notification setting are turned on in app and phone settings.

Re: Stopped getting alert notifications

ShayneS — Wed, 05 Mar 2025 23:19:46 GMT

@MSeyler29

Is this for all of your cameras? Have you tried removing and reinstalling the Arlo app? recreating rules for notifications?

Re: Stopped getting alert notifications

MSeyler29 — Wed, 05 Mar 2025 23:24:41 GMT

Yes it is for all cameras and that is the issue it won’t give me an option for the rules. There is no Mode function or pencil. 😑

Re: Stopped getting alert notifications

ShayneS — Thu, 06 Mar 2025 02:01:30 GMT

@MSeyler29 The rules can be set in the Routines tab > Modes > Select the mode. Select the desired device > Add an action > Send notification > Save > Back arrow. It appears you have notifications setup, can you try the steps provided to delete, re-create them and test again,

Re: Stopped getting alert notifications

MSeyler29 — Thu, 06 Mar 2025 14:00:10 GMT

I have done this and tried deleting app and reinstalling. It did not work! 🤷🏻‍♀️

Re: Stopped getting alert notifications

jguerdat — Thu, 06 Mar 2025 14:04:43 GMT

Did you try deleting and recreating the rule? Check the phone settings for the app to ensure notifications are enabled.

Re: Stopped getting alert notifications

MSeyler29 — Thu, 06 Mar 2025 14:25:24 GMT

Yes I have deleted the app reinstalled logged back in reconnected cameras. I have done it all. My phone settings allow notifications. The app settings notifications are on also.

any other suggestions? Please help.

Re: Stopped getting alert notifications

jguerdat — Thu, 06 Mar 2025 14:26:36 GMT

I asked about the RULES, not the app. Edit your modes and delete the rule, then recreate it.

Re: Stopped getting alert notifications

ShayneS — Thu, 06 Mar 2025 22:23:14 GMT

@MSeyler29

I have escalated this for you and Support will be reaching out as soon as possible.