topic Notification issue in Arlo Pro

Notification issue

Ashrae3 — Wed, 26 Feb 2025 19:06:06 GMT

After a recent update when I receive a camera notification it no longer specifies the camera location like it used to. I didn’t change any settings and I looked through all the settings could not seem to figure it out. Does anyone know how to make it so that when you get a camera notification on iPhone it states which specific camera is detecting motion? Thank you

Re: Notification issue

ShayneS — Sat, 01 Mar 2025 17:35:42 GMT

Hi @Ashrae3

Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Notification issue

Ashrae3 — Sat, 01 Mar 2025 18:32:06 GMT

Yes I am still having the issue. I have updated my app. Restarted my phone. Turned off and on all cameras. Reset the hub. Looked through all my phone and Arlo settings. I’ve read a bunch online and I’m thinking maybe now you have to subscribe to a an actual plan and set it the “smart”

alerts to get the specific camera alert. However I just think that’s so crappy to take away a basic feature they’ve always have. Unless you know something different?

Re: Notification issue

ShayneS — Mon, 03 Mar 2025 23:40:47 GMT

Are you referring to the smart notifications like animal people vehicle or are you referring to manually changing the name of your camera?

Re: Notification issue

Ashrae3 — Tue, 04 Mar 2025 05:24:53 GMT

Just the iPhone notifications from the app that would pop up and it would say which camera was alerting i.e. “Garage motion”

Now it just gives a general notification for Arlo and doesn’t say which camera is triggering.

Re: Notification issue

ShayneS — Tue, 04 Mar 2025 16:39:34 GMT

Have you tried changing the camera name again to test as well? do you have another device you can see how the notification appears there?