topic Re: how can I restore previous app version - one does not permit use of my old equipment in Arlo Pro

how can I restore previous app version - one does not permit use of my old equipment

pb633 — Fri, 31 Jan 2025 19:47:02 GMT

want to keep previous app version for use with old devices- new one will not work.

Re: how can I restore previous app version - one does not permit use of my old equipment

BrookeN — Mon, 03 Feb 2025 17:30:42 GMT

You can not go back to the previous app version. However, can you provide more information on what behavior you are seeing and what cameras you are using?

Re: how can I restore previous app version - one does not permit use of my old equipment

pb633 — Sat, 08 Feb 2025 08:46:49 GMT

chatted with Arlo rep and found out how to do what I needed in new app. could not locate manual for new system and pressing buttons was confusing and unproductive. works now. no further questions.

Re: how can I restore previous app version - one does not permit use of my old equipment

bwfarns — Fri, 14 Feb 2025 18:23:00 GMT

Need the prior app your forced update lost Samsung tablet and phone functions

Re: how can I restore previous app version - one does not permit use of my old equipment

bwfarns — Fri, 14 Feb 2025 18:37:06 GMT

Samsung model smt 580 an r52k70n7jmh 16g phone se 20fe Samsung PC laptop running windows 10

Re: how can I restore previous app version - one does not permit use of my old equipment

Peretti — Sat, 15 Feb 2025 23:46:09 GMT

I have an Arlo Pro. With the latest update, I am no longer able to delete the videos by "select all". Live feed does not show any videos even though I have 95 today. there is not three dots on the screen for selecting all, only three dots for each video, one at a time. What am I doing wrong?

Re: how can I restore previous app version - one does not permit use of my old equipment

StephenB — Sun, 16 Feb 2025 00:33:56 GMT

@Peretti wrote:

I have an Arlo Pro. With the latest update, I am no longer able to delete the videos by "select all". Live feed does not show any videos even though I have 95 today. there is not three dots on the screen for selecting all, only three dots for each video, one at a time. What am I doing wrong?

If you select the three dots at the top right of the "Feed" screen, then you should see two options:

Choose "Select Events" and you will see selectors for each video and for each day:

Selecting the day automatically selects all videos saved for that day. When done, you select the trash can at the bottom of the screen to delete the selected videos.

I see these controls in both the web client (my.arlo.com) and the app. One poster said that they only saw them in the app, and not the browser. I don't what that should be, but if you aren't seeing "Select Events" in the browser, then I suggest trying the app.