topic Update has not helped... in Arlo Pro

Update has not helped...

5757Bella5757 — Sat, 15 Feb 2025 13:13:38 GMT

The recent update has ruined the app. My doorbell is connected. However. My cameras connect to the hub but don't show on the app. Its so frustrating. Tried resetting everything. Please help 🙏

Re: Update has not helped...

jguerdat — Sat, 15 Feb 2025 13:46:56 GMT

Are you now seeing Feed to view recordings (is that the update you're referring to)? Are you not seeing the cameras on Dashboard or Devices? WHat about Settings, Home, Devices?

Re: Update has not helped...

5757Bella5757 — Sat, 15 Feb 2025 14:45:29 GMT

Tried everything....

Cameras are connected to hub. Just won't show up on the new updated app 😒

Re: Update has not helped...

StephenB — Sat, 15 Feb 2025 15:22:40 GMT

@5757Bella5757 wrote:

Tried everything....

Cameras are connected to hub. Just won't show up on the new updated app 😒

You didn't answer @jguerdat's question. Are you now seeing "Feed" and "Dashboard" in your app menu? Or are you instead seeing "Library"?

If your account was just migrated to "Feed", then the cameras will not show up on the Dashboard until you add a widget. So first look at the "Devices' screen, and see if they show up there.

Also, are you using the primary account? Or are you using a "Friend" account?

Re: Update has not helped...

5757Bella5757 — Sat, 15 Feb 2025 15:31:59 GMT

No.....

Still seeing library

Re: Update has not helped...

StephenB — Sat, 15 Feb 2025 15:41:10 GMT

@5757Bella5757 wrote:

No.....

Still seeing library

Did you need to add back the hub? Or did it just stay in the list?

Re: Update has not helped...

5757Bella5757 — Sat, 15 Feb 2025 15:48:45 GMT

We added it back.

Can't connect anything to the hub now. After resetting everything and reinstalling app.....

Re: Update has not helped...

StephenB — Sat, 15 Feb 2025 19:08:10 GMT

@5757Bella5757 wrote:
Can't connect anything to the hub now.

Did you try all three methods of syncing?

app "Add Device"
my.arlo.com "Add Device"
manual "push button" sync