topic Base vmb4000 connects to the internet but is not recognized by the app in Arlo Pro

Base vmb4000 connects to the internet but is not recognized by the app

Negrosantana — Wed, 05 Feb 2025 20:30:26 GMT

he intentado todo por dos semanas para conectar la base a la app. , segui absolutamente todos los pasos, todas las opciones de reseteo de fabrica pero no es visible por la app. la base es nueva

I have tried everything for two weeks to connect the base to the app. , I followed absolutely all the steps, all the factory reset options but it is not visible by the app. the base is new

Re: Base vmb4000 connects to the internet but is not recognized by the app

ShayneS — Wed, 05 Feb 2025 20:30:52 GMT

Hi @Negrosantana

Thanks for the feedback, do you mind providing the troubleshooting steps you have done so far.

Re: Base vmb4000 connects to the internet but is not recognized by the app

Negrosantana — Wed, 05 Feb 2025 20:47:37 GMT

They will send god free another base station, I tried everything but there was impossible to match the hub with the app

Re: Base vmb4000 connects to the internet but is not recognized by the app

ShayneS — Wed, 05 Feb 2025 22:45:58 GMT

Thanks for the update.