topic Saved recordings in Arlo Pro

Saved recordings

JustynML — Sun, 05 Jan 2025 14:50:42 GMT

Why has my Arlo camera stopped saving my recordings for 30 days and is now only saving the recordings for 3 days?

Re: Saved recordings

jguerdat — Sun, 05 Jan 2025 14:54:33 GMT

If you truly have a Pro (not a Pro 3 or newer) camera, the legacy plan only saves cloud recordings for 7 days, not 30 or 3. Make sure we're talking about the right camera by removing the battery and look for a label that has VMCxxxx and let us know what it says.

If you have a subscription, you can have 30 days' worth of recordings but most folks with the legacy cameras, such as the original Pro, just use the 7 day plan. Do you have any filters set in Library or need to try using the calendar icon at the top to choose different days?

Re: Saved recordings

JustynML — Tue, 07 Jan 2025 11:54:23 GMT

The model is VMC2030. Up until mid December we had 30 days worth of recordings but now only 3 days

Re: Saved recordings

jguerdat — Tue, 07 Jan 2025 13:29:32 GMT

Ok, so you have an Essential Spotlight camera (VMC2030). That makes a big difference.

These cameras require a subscription to have cloud recordings. Have you checked your subscription status in Settings, Home, Plans? Your trial sub may have expired. However, that wouldn't explain 3 days' worth of recordings since without a sub you don't get ANY recordings. When in the Feed page, click on the calendar icon at the top to change days to verify you can/can't see older recordings.