topic Re: Arlo base hub no longer connecting. in Arlo Pro

Arlo base hub no longer connecting.

SharonL — Thu, 19 Dec 2024 17:27:21 GMT

After reinstalling my doorbell camera and a software update, my Arlo base is no longer connecting to the app. I spent time with text support going through all the steps for resetting the base.

We did speed checks with no issues, but the base will not connect.

I talked to a friend who also uses Arlo for his security. He mentioned that he, too, is having the very same issue, which just started after this latest software update.

I believe this to be a software issue. Has anyone else experienced this?

Re: Arlo base hub no longer connecting.

jguerdat — Fri, 20 Dec 2024 14:57:50 GMT

What base is it? Look at the bottom for a label with VMBxxxx. If it's a VMB4000 there's been a number of similar complaints which don't seem to be resolved.

@JamesC , @ShayneS , @BrookeN can you help?

Re: Arlo base hub no longer connecting.

SharonL — Fri, 20 Dec 2024 18:13:54 GMT

Hey Guru,
It is indeed the VMB4000. It worked fine until about a week ago. I had to reinstall my doorbell and then
I lost the connection with the base.
My best guess is it's a software issue on Arlo's end, but they aren't doing anything about it.
I too noticed a large number of complaints of the same issue.
Thanks for reaching out.

Re: Arlo base hub no longer connecting.

ShayneS — Fri, 03 Jan 2025 20:45:29 GMT

Hi @SharonL

Are you still experiencing this symptom? I see you have a few devices online at the moment.