topic Re: VMB4540 Hub will not connect to Network in Arlo Pro

VMB4540 Hub will not connect to Network

TMBM — Wed, 11 Dec 2024 03:01:33 GMT

My VMB4540 Hub won't connect to my wired network anymore. It was working for over a year without any issues, only stopped when our network went down a few weeks ago.
I have followed all the instructions without any change.
When the HUB is plugged in it blinks orange, if I restart the HUB using the app it blinks blue for a few seconds, then stays blue for 10secs before going back to blinking orange.

I have rebooted router, used different cables, disconnected from the power supply, everything I can think of.
Anyone have any other ideas?

Re: VMB4540 Hub will not connect to Network

jguerdat — Wed, 11 Dec 2024 13:58:35 GMT

Have you checked the voltage from the power supply? It should be 12 volts DC. Otherwise, I'd think the hub is toast.

Re: VMB4540 Hub will not connect to Network

StephenB — Wed, 11 Dec 2024 21:01:04 GMT

@TMBM wrote:

I have rebooted router, used different cables, disconnected from the power supply, everything I can think of.
Anyone have any other ideas?

Did you try connecting the hub to a different LAN port on the router?

Also, can you test the router ethernet (perhaps using a PC???)

Re: VMB4540 Hub will not connect to Network

TMBM — Sun, 15 Dec 2024 03:18:36 GMT

Thankyou for the tip. I plug into a PC and the orange light stops blinking. It's a solid orange now. Then goes to a solid blue for around 10secs, then back to solid orange.

No connection still.

Re: VMB4540 Hub will not connect to Network

StephenB — Sun, 15 Dec 2024 18:53:55 GMT

@TMBM wrote:

Thankyou for the tip. I plug into a PC and the orange light stops blinking. It's a solid orange now. Then goes to a solid blue for around 10secs, then back to solid orange.

Not sure what you did exactly. The idea was to plug the PC into the router, not the smarthub. Then see if you can reach the internet from the PC (with the PC wifi turned off).

Re: VMB4540 Hub will not connect to Network

TMBM — Sun, 15 Dec 2024 23:29:52 GMT

Yes ,that is what I did. PC connected to the network without any issues.

Re: VMB4540 Hub will not connect to Network

ShayneS — Mon, 16 Dec 2024 19:36:15 GMT

@TMBM

Are you still experiencing this symptom?

Re: VMB4540 Hub will not connect to Network

TMBM — Tue, 17 Dec 2024 01:04:18 GMT

Yes, same issue. It's like it connects then it can't hold the connection.

Re: VMB4540 Hub will not connect to Network

ShayneS — Tue, 17 Dec 2024 18:36:30 GMT

Hi @TMBM

I have escalated this for you and someone from the support team will be reaching out to you as soon as possible.