topic Re: Arlo Pro Camera not syncing to base station in Arlo Pro

Arlo Pro Camera not syncing to base station

Roy25 — Sun, 24 Nov 2024 17:29:11 GMT

Arlo Pro Wire-Free is unable to re-sync to the base station. I removed it by mistake and can’t get it to re-sync.

Re: Arlo Pro Camera not syncing to base station

jguerdat — Mon, 25 Nov 2024 14:44:58 GMT

You're not clear as to what camera you have. You mention "Arlo Pro wire-free" but then selected the Essential camera as the model. If it's not an Essential camera, remove the battery and look inside for a label showing VMCxxxx and let us know.

Re: Arlo Pro Camera not syncing to base station

Roy25 — Mon, 25 Nov 2024 19:02:36 GMT

NVM, user error as I was syncing to the wrong camera version

Re: Arlo Pro Camera not syncing to base station

CoachD23 — Wed, 04 Dec 2024 08:57:17 GMT

This event mine did the same. They went offline and I to remove everything to start over. Now only one camera out five sync. I feel like this is Arlo company 🤨😡😡😡

Re: Arlo Pro Camera not syncing to base station

jguerdat — Wed, 04 Dec 2024 14:38:00 GMT

It would be useful for you to start your own thread, detailing exactly what you tried and what you saw.

Re: Arlo Pro Camera not syncing to base station

CoachD23 — Wed, 04 Dec 2024 14:45:50 GMT

I added my message because it looks like the same thing happened to a couple other people too, so I’m not sure if there’s some firmware update that the cameras stop going and stopped working. Maybe it might be a tactic. I’m not sure but I just wanted to see what other people had had experience and what did

Re: Arlo Pro Camera not syncing to base station

BrookeN — Thu, 05 Dec 2024 16:54:15 GMT

What basestation are you using? What troubleshooting steps have you already tried, just so we don't ask you to repeat them.