topic Re: Router sees base but App will not connect in Arlo Pro

Router sees base but App will not connect

BlackWidow — Sun, 06 Oct 2024 20:26:12 GMT

My old base station was connected and I had no issues. I bought the Arlo Pro and unfortunately I removed my old base and cameras. My ISP says they cannot open outgoing ports 80 and 443. But those ports were not open with the old system. How can I connect the VMS4000 base station? My router sees it and I can ping the IP address. Yes I have talked to tech support and reset the router and base station many times.

Re: Router sees base but App will not connect

StephenB — Sun, 06 Oct 2024 20:54:12 GMT

@BlackWidow wrote:

My ISP says they cannot open outgoing ports 80 and 443.

That's not the problem. More likely you have a used base, and the previous owner didn't remove it from their account.

Can you add back the old base?