topic Re: Battery in Arlo Pro

Battery is not charging

KRob15 — Mon, 23 Sep 2024 20:36:09 GMT

Battery not charging. Please help

Re: Battery

StephenB — Thu, 19 Sep 2024 14:28:10 GMT

@KRob15 wrote:

Battery not charging. Please help

If you have another camera, you can try swapping the batteries. Then see if the problem moves with the battery or stays with the camera.

Are you using the original Arlo charger?

Re: Battery

KRob15 — Thu, 19 Sep 2024 18:04:10 GMT

Battery isn’t charging in the charger. Yes, I have the original Pro charger.

Re: Battery

StephenB — Thu, 19 Sep 2024 20:00:24 GMT

@KRob15 wrote:

Battery isn’t charging in the charger. Yes, I have the original Pro charger.

Are you using the stand-alone charger (removing the battery from the camera)???

Re: Battery

KRob15 — Fri, 20 Sep 2024 03:50:18 GMT

Yes I think it’s the stand alone charger? Battery is not in the camera

Re: Battery

StephenB — Fri, 20 Sep 2024 12:16:47 GMT

@KRob15 wrote:

Yes I think it’s the stand alone charger? Battery is not in the camera

Does it look like this?

Do you still have the Arlo indoor charger that shipped with the cameras? If so, have you tried using that?

Also, do you have another Pro/Pro 2 camera? If so, does its battery charge properly?

Re: Battery

KRob15 — Fri, 20 Sep 2024 17:59:43 GMT

Yes, that’s the way the charger looks
No, do not have the inside charger anymore.
I have two cameras but one battery that I’ve been attempting to charge in the charger. Want to make sure it works. I do have 2 batteries though.

Re: Battery

StephenB — Fri, 20 Sep 2024 21:33:06 GMT

@KRob15 wrote:

I have two cameras but one battery that I’ve been attempting to charge in the charger. Want to make sure it works. I do have 2 batteries though.

Then I suggest trying to charge the second battery. That will help isolate the problem.

Also, are the LEDs on the charging station working?

Re: Battery

KRob15 — Sat, 21 Sep 2024 15:43:41 GMT

I found the charging cords that you were referring to. Charged it that way. Thank you so much!