topic Re: Everything offline in Arlo Pro

Everything offline

Retired_Member — Fri, 13 Sep 2024 15:26:41 GMT

What is happening? My system that have been up and running for years lost connection to all cameras and cant get re-synced again.

I see several posts regarding offline cameras. Is this a server side issue?

Re: Everything offline

Retired_Member — Fri, 13 Sep 2024 15:31:02 GMT

They won't even sync stand on to of the base!

https://photos.app.goo.gl/4QQrcxdkTvMxFWX97

Re: Everything offline

jguerdat — Fri, 13 Sep 2024 15:56:58 GMT

What are your base's LEDs showing?

Re: Everything offline

Retired_Member — Fri, 13 Sep 2024 16:03:57 GMT

Green, green, off.

https://photos.app.goo.gl/BKj19UDhi3QkRA4v7

Re: Everything offline

jguerdat — Fri, 13 Sep 2024 16:10:33 GMT

Off means there are no cameras connected or the base needs to be claimed. Do all devices show in your account, even if offline?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Everything offline

Retired_Member — Fri, 13 Sep 2024 16:47:06 GMT

Yes

Re: Everything offline

Edinburgh_lad1 — Fri, 13 Sep 2024 18:17:37 GMT

There's an issue with some systems/cameras being offline. Support are aware, but Dev Team have no timescale to fix this issue. Welcome to wonderful Arlo, where one spends a lot of money and receives a half-baked product instead.

This company has NO RESPECT for its customers.

Re: Everything offline

Retired_Member — Fri, 13 Sep 2024 18:23:37 GMT

Yes, this will cancel my subscription and I will buy another system on Monday.

My system have been offline for 2 days now and nothing works.

I manage to delete a camera and after 2 hours of trying to pair it again it finally synced. 3 other cameras also came online, but I pressed play on one and now they all are offline again.

When the system status page says no issues at Arlo site you know that they lie!

Re: Everything offline

Retired_Member — Fri, 13 Sep 2024 20:16:21 GMT

It also drains the batteries in the cameras!

Re: Everything offline

JDSec — Fri, 13 Sep 2024 23:58:21 GMT

Mine has also been offline since Aug 28

however does somehow capture what I have set to smart recordings . 🤷🏻‍♀️

annoyingly that means constant notifications also.

I’ve also cancelled my subscription for now and I’m looking at other options

Re: Everything offline

Retired_Member — Sun, 15 Sep 2024 16:17:21 GMT

I got some sporadically notifications from one camera, but not smart notification as I still have subscription for. But all is still offline.

Re: Everything offline

StephenB — Sun, 15 Sep 2024 18:54:44 GMT

Maybe try removing one camera from the account and resyncing. You'll likely need to use the manual sync instead of using "add device".

If that doesn't resolve it, I suggest getting phone support via the app.

Re: Everything offline

Retired_Member — Mon, 16 Sep 2024 09:24:51 GMT

Done that already, do not work, the cameras takes hours to sync back again.

Re: Everything offline

Retired_Member — Mon, 16 Sep 2024 14:50:38 GMT

Had a chat with the support department..... First they blamed my bandwidth (I have a gigabit fiber connection and a unifi dream machine pro that utilizing 3% of my bandwidth)

He also told me that I was supposed to use my phone on wifi to make a speed test and that has to be the most stupid **bleep** I ever heard! I have wifi 6 and the Arlo cameras have no connection to my wifi (as the use their own base as wifi access point) as it's connected with a cable.... So doing a speed test on wifi 6 would not tell him a single thing about my Arlo connection as it's not even comparable.

When I pointed this out he just said that my base station was broken because it was from 2018.

So good bye Arlo, I will never buy a product from you again!!!

When I