topic Re: VMB4000 Base unit not recognized in Arlo Pro

VMB4000 Base unit not recognized

Navicula — Sun, 01 Sep 2024 20:01:19 GMT

Arlo support was troubleshooting a deferent issue and had me Delete Base from account, now I can't get it to reconnect. I have green internet LED.

Re: VMB4000 Base unit not recognized

Streak2 — Mon, 02 Sep 2024 19:42:14 GMT

Reset your base station and try again

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

Re: VMB4000 Base unit not recognized

Navicula — Tue, 10 Sep 2024 11:58:44 GMT

I keep going through this procedure, but this issue keeps reappearing. New VMB4000 installed: now it only goes offline for minutes or hours, but reconnects on it's own. I'm done trouble shooting... this is NOT a local system fault.

Re: VMB4000 Base unit not recognized

jguerdat — Tue, 10 Sep 2024 13:58:28 GMT

Might just be a faulty base although there are other possibilities beyond your control such as ISP issues or anything in-between your base and the Arlo servers.