topic Re: Pro 4 not recording events but constantly sending notifications in Arlo Pro

Pro 4 not recording events but constantly sending notifications

jnsnAZ — Sat, 07 Sep 2024 18:28:45 GMT

I have two 6 yr old Pro 2 cams, and a year ago I added a third (Pro4) cam to my outdoor system. The two older cams, I get no notifications but they do capture human or animal motion), and I get temporary free storage of events in Library, (I have no subscriptions). But the Pro 4 camera does not record any actual human motion events, even if I walk past it! ALSO the Pro 4 camera constantly sends annoying notifications- when there is nothing for the camera to see... must be specs of dust flying past it! I'm a senior and cannot figure out how to fix all this. Hoping some one is willing to advise me.

Re: Pro 4 not recording events but constantly sending notifications

StephenB — Sat, 07 Sep 2024 20:52:34 GMT

@jnsnAZ wrote:

(I have no subscriptions). But the Pro 4 camera does not record

Your Pro 2 cameras were sold with free 7-days of rolling cloud storage. Arlo still provides that.

Arlo stopped providing free cloud storage on new camera models back in 2018. The Pro 4 (like all currently sold Arlo cameras) requires a subscription to get any cloud storage.

So if you want cloud recordings, you need to get a subscription for the camera.

The other option is to get a smarthub (VMB4540 or VMB5000), and get storage for that (USB flash drive for the VMB4540, a microSD card for the VMB5000). Then you could access locally stored recordings from the app. However, that doesn't offer a very good user experience, and it can be hard to set up. So the subscription is probably the most appropriate option for you.

Re: Pro 4 not recording events but constantly sending notifications

AZoller — Sun, 08 Sep 2024 07:45:11 GMT

USB flash drive for the VMB4540, a microSD card for the VMB5000). Then you could access locally stored recordings from the app. However, that doesn't offer a very good user experience, and it can be hard to set up.

How do you set this up

Re: Pro 4 not recording events but constantly sending notifications

StephenB — Sun, 08 Sep 2024 16:43:49 GMT

@AZoller wrote:

How do you set this up

Details are here:

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Note that port forwarding currently doesn't work with the iPhone app, though it does work with Android.

problems with my 3-camera outdoor setup.

jnsnAZ — Sun, 15 Sep 2024 22:09:05 GMT

See description of my 3-camera set up in my earlier post below. OK, I'll sign up for a subscription on the newish Pro4. BUT I have waited, to be sure first- that I don't have a defective Pro4 camera. I cannot tell if it EVER records movement, even I walk right past it, Is it normal that it does NOT even "record" until I get a subscription????

ALSO on this Pro4, it constantly sends notifications. My watch dings all night long. I have watched carefully...it sends these even when there is absolutely no wind, no foliage movement, no spiders ... NO REASON for the notification.

As mentioned, my two 6 yr old Pro2 cameras faithfully record videos, stored in7-say rolling Library. But those cams never send any notifications. Not huge issue....just curious why they don't sen'd movement notifications.

Last issue is about battery. Each of my three cams a have a charging adapter and are plugged into 120v power under my eaves. In the app, ONE of the Pro2 cams says it is not charging. Unable to charge. It is still functioning well, but app says its charge level is 66%. This has ben going on for over a month. The charge level declines slowly, by about 1% per day. I've tested the 12v outlet... and the connections. All good, so what does this mean, is the battery deteriorating?

Re: problems with my 3-camera outdoor setup.

StephenB — Sun, 15 Sep 2024 23:55:14 GMT

@jnsnAZ wrote:

Is it normal that it does NOT even "record" until I get a subscription????

Yes. Arlo Pro/Pro 2 cameras came with free 7-day cloud storage, but Arlo stopped offering that on new camera models back in 2018. Pro 3, Pro 4, and all currently sold Arlo cameras require a subscription to get any cloud storage.

But if they are armed, you should get notifications even with no subscription.

How to turn OFF notifications on my Pro 4.

jnsnAZ — Mon, 07 Oct 2024 00:15:16 GMT

My outdoor roof eaves setup includes two 4 year old Pro 2 cams, and a one year old Pro4, all connected to an Arlo base station. I have gotten very thoughtful help from supporters in this community, One more question I have: The Arlo 4 camera (for which I do not yet have a subscription) CONSTANTLY sends me notifications. It is mostly from high trees movement in winds. But sometimes (all night long) from spiders swinging on new webs from very close trees. I don't need Notifications from this camera, How can I turn notifications OFF from the Pro 4, without messing up the amazingly thoughtful performance of to 2 older cameras. (they do not send notifications...(and I have no subscription on them either). (I'm a SENIOR, so please be specific/detailed in suggestions). THANKS, IN ADVANCE FOR YOUR HELP!

Re: Pro 4 not recording events but constantly sending notifications

jnsnAZ — Mon, 07 Oct 2024 00:17:28 GMT

Problem STILL exists. I cannot figure out how to turn OFF notifications on the Pro 4.

Can anyone help, please?

Re: Pro 4 not recording events but constantly sending notifications

StephenB — Mon, 07 Oct 2024 11:51:30 GMT

@jnsnAZ wrote:

Problem STILL exists. I cannot figure out how to turn OFF notifications on the Pro 4.

Can anyone help, please?

You modify the rule for the camera in the mode(s) you are using. There is an option to turn off notifications there. You can also reduce the motion sensitivity there.

Is the Pro 4 camera connected to your home wifi? Or are you using a base/smarthub?
Do you see "Feed" and "Dashboard" in the app? Or do you see "Library" instead?

You could also try moving the camera to a spot where there isn't as much extraneous motion in the field of view.

Re: Pro 4 not recording events but constantly sending notifications

jnsnAZ — Tue, 08 Oct 2024 03:06:14 GMT

Yes connected to my home wifi. Cannot move camera. Very reliable. Netgear Base station is 4 yrs old Model VMB4000. My app says "Library". When I open the Pro4 camera in the app and press MODE, only think checked is
"manage by schedule". The schedule chart is 100% green (24/7, I guess, because no times are indicated. I don't know hoe ot get to RULES, where you say there is an option to turn off notifications. (I get no notifications from the two older Pro 2 cams, which work perfectly.) THANKS SO MUCH FOR YOUR WILLINGNESS TO HELP ME

Re: Pro 4 not recording events but constantly sending notifications

StephenB — Tue, 08 Oct 2024 12:09:53 GMT

@jnsnAZ wrote:

When I open the Pro4 camera in the app and press MODE, only think checked is
"manage by schedule". The schedule chart is 100% green (24/7, I guess, because no times are indicated. I don't know hoe ot get to RULES, where you say there is an option to turn off notifications.

I suggest selecting the ARMED mode, if you aren't really using a schedule.

Information on how to modify the rules is here:

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

It's been a while since I used "Library", it is possible that the system won't let you edit "Armed".

IF that turns out to be the case, you can create a new custom mode for the system that includes a rule for each camera (setting the problem camera to not notify you when it detects motion). Then select that mode (either all the time, or when you want to disable the notifications for that camera).