topic Re: Need to remove all cameras and hub for upgrade in Arlo Pro

Need to remove all cameras and hub for upgrade

jettadiesel — Fri, 16 Aug 2024 20:46:30 GMT

Hi,

Planning on upgrading and want to sell my old gear. I have 3 cameras and hub. Want to remove all of it, ensure there are no remnants that I was the owner so I can sell them and not get a surprise later by someone hacking in. Is there also a way to remove them from my account so the new owner will actually own them.

Thanks

Re: Need to remove all cameras and hub for upgrade

StephenB — Fri, 16 Aug 2024 20:52:56 GMT

@jettadiesel wrote:

Is there also a way to remove them from my account so the new owner will actually own

Just remove them in the app.

If you see "Library" in you app menu, then follow these instructions:

https://kb.arlo.com/1713/How-do-I-remove-a-device-from-my-Arlo-account

If you see "Feed" and "Dashboard" instead:

https://kb.arlo.com/000062922/How-do-I-remove-a-device-from-my-Arlo-account-Arlo-Secure-4-0

@jettadiesel wrote:

Planning on upgrading

Note all currently sold cameras require a subscription get any cloud storage.

Re: Need to remove all cameras and hub for upgrade

jettadiesel — Sat, 17 Aug 2024 02:02:45 GMT

Thank you very much