topic always get "invalid factor data" when trying to complete 2FA login in Arlo Pro

always get "invalid factor data" when trying to complete 2FA login

VLA168 — Fri, 16 Aug 2024 18:31:56 GMT

I've been using Arlo app on my Samsung S20 phone for years. Recently, the app has started prompting me to log in to my account. Despite entering the correct user ID, password, and 2FA code, I consistently receive an "invalid factor data" error message. The app then asks me to request a new code. I've tried multiple times using codes sent via SMS and email, but the "invalid factor data" issue persists. This prevents me from accessing Arlo app on my phone.

Any advices ?

Thanks !

Re: always get "invalid factor data" when trying to complete 2FA login

ShayneS — Tue, 20 Aug 2024 15:34:48 GMT

Hi @VLA168

Are you still experiencing this symptom with signing in?

Re: always get "invalid factor data" when trying to complete 2FA login

VLA168 — Tue, 20 Aug 2024 15:43:47 GMT

I finally resolve this issue by uninstalling the Arlo app from my phone device and reinstalling it back again. Not sure why, but it resolved this issue for now.

Thanks for checking in.

Vincent

Re: always get "invalid factor data" when trying to complete 2FA login

ShayneS — Tue, 20 Aug 2024 15:45:57 GMT

No Worries, glad to hear it's working. Let us now if you experience this again.