topic Reset Token needed to connect to Apple HomeKit in Arlo Pro

Reset Token needed to connect to Apple HomeKit

MDS006 — Tue, 06 Aug 2024 22:36:49 GMT

I need a token reset on my base station to add device to Apple HomeKit.

Re: Reset Token needed to connect to Apple HomeKit

BrookeN — Wed, 07 Aug 2024 14:50:39 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Reset Token needed to connect to Apple HomeKit

MDS006 — Wed, 07 Aug 2024 15:13:41 GMT

Thanks. I removed and reapplied power, but I don’t see HomeKit as an option in the Device Info section for my base station. I looked at the Quick Start guide and there’s no QR code for HomeKit. Any other options?

Re: Reset Token needed to connect to Apple HomeKit

MDS006 — Wed, 07 Aug 2024 18:21:36 GMT

I’ve powered down base station (disconnected from power supply), and HomeKit is still not showing as an option under Device Info when I reconnect.

Re: Reset Token needed to connect to Apple HomeKit

MDS006 — Wed, 07 Aug 2024 20:59:53 GMT

Working now. Took additional step not covered in the materials provided in Arlo community library/forum. Needed to go to app settings on iPhone to allow Arlo app access to Apple Home.

HomeKit then appeared as an available option under Device Info.

Re: Reset Token needed to connect to Apple HomeKit

VdP24 — Wed, 28 Aug 2024 13:41:24 GMT

Hello could you please send a reset token? I am not able to reconnect my smart hub to HomeKit after replacing the router.

Thank you very much

Re: Reset Token needed to connect to Apple HomeKit

BrookeN — Thu, 29 Aug 2024 14:06:45 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184