topic Re: Arlo Pro 4 camera system green screen of death in Arlo Pro

Arlo Pro 4 camera system green screen of death

racinfanatik3 — Tue, 28 Feb 2017 00:53:21 GMT

I just received a forced version upgrade. Before upgrade I got a green screen a lot but it went away and cameras worked. After update when you bring up cameras they show last picture taken, when you hit live they go to a green screen and never go back to a picture but they have the 3 dots occasionally appear on the screen like it is updating picture. All my recordings only show a green screen even recordings before the update. I followed procedure for removing cameras, then I removed batteries from cameras then replaced them. I reset base station and re-installed cameras to system. No change, still have green screen of death when ever i hit live and still recording green instead of what camera sees. HELP!

Re: Arlo Pro 4 camera system green screen of death

TomMac — Tue, 28 Feb 2017 01:23:06 GMT

What device are you using to display? ios, android, pc ?

If an app, I would first, delete and reinstall

If no Change, then do a full reset of the base... Hold in the RESET for ten seconds till the fron leds flash and then test again ( you may have to resync cams )

Re: Arlo Pro 4 camera system green screen of death

racinfanatik3 — Tue, 28 Feb 2017 02:25:03 GMT

I will try complete reset of base. On android it says cannot play on pc it gets green screen. I will let you know what happens.... thxs!

Re: Arlo Pro 4 camera system green screen of death

racinfanatik3 — Tue, 28 Feb 2017 02:42:30 GMT

ok.... reset base station and then had to delete and resync cameras. Same exact issue.... Green screen when I tap live and all video recorded still shows up in library but when I try to view its all green...

Re: Arlo Pro 4 camera system green screen of death

racinfanatik3 — Tue, 28 Feb 2017 03:23:51 GMT

After contacting customer support via live chat, an unplug and plug back in did the trick. I would have thought the reset would have done it too. But no.. thanxs! 4 the help