topic Re: Keep losing cameras in Arlo Pro

Keep losing cameras

AL984 — Mon, 05 Aug 2024 04:34:55 GMT

I keep resetting base station and camera work again for a few hours then disappear. My connection has no issues. I have tried this multiple time now. What is the issue? @Arlo

Re: Keep losing cameras

jguerdat — Mon, 05 Aug 2024 14:16:42 GMT

Are you rebooting/power cycling the base (not a reset) or using the reset button on the base until the LEDs flash amber? What do the LEDs show when things aren't working.

Re: Keep losing cameras

AL984 — Mon, 05 Aug 2024 19:04:54 GMT

I am doing a reset. Subsequently works for an hour or more then cameras disappear again. The base power light green, Internet blinking green and camera orange.

Re: Keep losing cameras

jguerdat — Tue, 06 Aug 2024 13:33:56 GMT

It may be that the connection to a camera has been dropped. Looking in the app, does the base show as offline or any camera?

Re: Keep losing cameras

BrookeN — Thu, 08 Aug 2024 15:28:38 GMT

Do they disappear fully or do they show offline?