topic Re: Arlo pro still recording in Arlo Pro

Arlo pro still recording

Loufromperth — Mon, 01 Jul 2024 06:46:55 GMT

so my parents have the same Arlo set up as I do. Neither of us have a subscription. My set up is still recording to library but theirs has stopped! I understand the new cameras need a subscription to record to library but we have the old ones. Anyone have a fix for this?

Re: Arlo pro still recording

jguerdat — Mon, 01 Jul 2024 13:13:44 GMT

@BrookeN sounds like another backend sync request.

OP, you'll need to provide their account email in a DM to Brooke (NOT here) for this to happen.

Re: Arlo pro still recording

BrookeN — Tue, 02 Jul 2024 16:54:51 GMT

@Loufromperth can you dm me the email address for your parents Arlo account and I can look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Arlo pro still recording

Loufromperth — Tue, 09 Jul 2024 08:12:28 GMT

Hi Brooke, can’t locate the envelope icon??

Re: Arlo pro still recording

Loufromperth — Tue, 09 Jul 2024 08:14:34 GMT

Also his wireless cameras are now recording, but the inside wired one isn’t 🤷‍♀️

Re: Arlo pro still recording

jguerdat — Tue, 09 Jul 2024 12:55:06 GMT

@Loufromperth wrote:

Hi Brooke, can’t locate the envelope icon??

You don't see one at the top right here, next to your name?

Re: Arlo pro still recording

StephenB — Tue, 09 Jul 2024 14:46:26 GMT

@Loufromperth wrote:

Hi Brooke, can’t locate the envelope icon??

Re: Arlo pro still recording

Loufromperth — Tue, 09 Jul 2024 16:31:33 GMT

Found it, sent you a Dm x

Re: Arlo pro still recording

BrookeN — Tue, 09 Jul 2024 16:36:12 GMT

Thank you for providing that. Have them watch their cameras throughout the day and see if the behavior they were seeing is resolved.

Re: Arlo pro still recording

Loufromperth — Wed, 10 Jul 2024 03:23:16 GMT

Will do, thanks 🙂