topic Re: Trying to buy new camers in Arlo Pro

Trying to buy new camers

BrendaSFL — Mon, 24 Jun 2024 19:37:06 GMT

I have been trying to SPEAK with someone about getting a whole new camera system to replace the ones I have that have reached their EOL status. BUT, the chat option told me that since my cameras are no longer current I am "no longer entitled" to speak with an agent. -- So thanks Arlo, I guess I'll be shopping elsewhere for a company that values customers that keep products for seven years.

Re: Trying to buy new camers

ShayneS — Wed, 26 Jun 2024 22:32:41 GMT

Hi @BrendaSFL

Thanks for reaching out. You can ask away and I will be here to assist you with any purchase questions you might have.

Re: Trying to buy new camers

BrendaSFL — Wed, 26 Jun 2024 22:39:12 GMT

We have had the Arlo Pro for 7 years but they have reached their EOL. What does ARLO offer that is similar to the Pro system we have that offers the same features? We want one that is hard-wired - not wireless - comes with multiple cameras, is motion-activated, and sends alerts via phone or email. These features are must-haves, so any recommendations that include all four would be greatly appreciated.

Re: Trying to buy new camers

StephenB — Wed, 26 Jun 2024 23:53:08 GMT

@BrendaSFL wrote:

We want one that is hard-wired - not wireless

Are you talking about how the cameras are powered, or how they connect to the network?

All Arlo cameras (including the ones you have now) connect using wifi - either to a closed wifi to the base or directly to your home wifi. So they are all wireless if you are talking about connectivity.

Re: Trying to buy new camers

Tonyajean — Fri, 28 Jun 2024 11:15:15 GMT

Eufy is a great alternative, no paid subscription required