topic Re: Arlo Smartbase VMB4000 not found by App in Arlo Pro

Arlo Smartbase VMB4000 not found by App

Rosswright — Thu, 20 Jun 2024 02:47:39 GMT

My Arlo system using VMB4000 was working fine until a few days ago. The base station disappeared from the App Dashboard. I followed the instructions to re-install including resetting the base station to factory settings.
I still cannot connect the Base station to the app (or any Arlo Pro 2 Cameras….which also now require reconnecting (following the reset).
I’ve powered up/down and done the factory resets 3 times but am still in limbo.

the base station has green lights for power & internet and amber for the devices LED.

suggestions??

Re: Arlo Smartbase VMB4000 not found by App

jguerdat — Thu, 20 Jun 2024 13:26:58 GMT

While it's possible something in the base has failed, are you using a VPN? If so, disable it.

Re: Arlo Smartbase VMB4000 not found by App

Rosswright — Fri, 21 Jun 2024 00:04:11 GMT

VPN is disabled.

at the time that the base station disappeared from the App dashboard, the attached cameras could still be armed / disarmed without any dramas.
of course, after following the Arlo advice to reset the base station no cameras can connect

Re: Arlo Smartbase VMB4000 not found by App

Rosswright — Fri, 21 Jun 2024 00:06:19 GMT

The base station is still recognised on my wifi network so it is not as if it is ‘invisible’ to other devices - just the Arlo app.

Re: Arlo Smartbase VMB4000 not found by App

Rosswright — Fri, 21 Jun 2024 02:15:33 GMT

Out of desperation I factory reset the base station again and this appears to have solved the problem as I am now able to connect the base station and cameras to the app.

problem solved!