topic Re: Arlo Pro Camera not recording in Arlo Pro

Arlo Pro Camera not recording

KarsonK2 — Wed, 12 Jun 2024 06:03:33 GMT

I updated my Arlo app and now my camera will not record

Re: Arlo Pro Camera not recording

StephenB — Wed, 12 Jun 2024 10:58:18 GMT

@KarsonK2 wrote:

I updated my Arlo app and now my camera will not record

Others have reported that these steps resolve it:

remove base and cameras from the account
reset the base with a paper clip
add everything back to your account.

But the mods have also been able to resolve this remotely for some folks, so I am tagging @BrookeN , @JamesC , and @ShayneS to alert them to your problem.

Re: Arlo Pro Camera not recording

ShayneS — Fri, 14 Jun 2024 18:37:28 GMT

Hi @KarsonK2

Are you still experiencing this?

Re: Arlo Pro Camera not recording

ArloPhiet — Sat, 15 Jun 2024 14:01:02 GMT

I am having the same issues. The last recording in my Library is from June 13, 2024 at 9:37PM local time. After that, no recordings have been initiated/saved. I have recharged all batteries, reset the base station and cameras. I usually have dozens of recordings each day, but none for the last 36+ hours. I verified that my cameras do work, as I am able to view live feeds.

Re: Arlo Pro Camera not recording

jguerdat — Sun, 16 Jun 2024 14:27:20 GMT

Just to be clear since too many folks think rebooting or power cycling the base is a "reset" (it's not), did you actually reset by removing the base and cameras from your account and set the system back up as new? Using the base reset button for >10 seconds until the LEDs flash amber may also be needed after removing all devices.

Re: Arlo Pro Camera not recording

StephenB — Mon, 17 Jun 2024 00:51:40 GMT

@jguerdat wrote:

Using the base reset button for >10 seconds until the LEDs flash amber may also be needed after removing all devices.

I suggest using a paper-clip to reset the base. It doesn't take long, and insures you are really starting fresh.