topic Re: Arlo Pro - qty three cams plus hub in Arlo Pro

Arlo Pro - qty three cams plus hub

thorpemark — Tue, 28 May 2024 21:08:03 GMT

-Last 2 days I saw nothing from Arlo cams

-go into app.. see all three cams cannot connect to hub

-go into history.. no recordings all of this month (7 day rolling videos free "plan")

- I used an old android phone and a wifi analyzer app to see I got plenty of signal at all three locations outside

- research a bit.. see all this stuff about EOL - end of life

- saw advice to try to delete all devices and re-add them

- deleted all devices including the hub

-factory rest hub (though description I saw discussed flashing amber which may not apply to this old hub.. like the blue led it mentioned in troubleshooting.. no such thing)

Every attempt to re-add the hub has failed. I had it hard wired ta switch and then connected direct to the main router.. Asus Wifi AX.. the old Pro hub has 2 solid greens.. normal

Now what? If I cannot add the hub then I cannot add the cameras.

Any advice is welcome.. even what to buy instead of Arlo now.

Re: Arlo Pro - qty three cams plus hub

jguerdat — Wed, 29 May 2024 13:56:38 GMT

Which base do you have (look at the label on the bottom for VMBxxxx)? Which LEDs are green? When you reset the base did you hold the button for >10 seconds until the LEDs flashed amber?

Re: Arlo Pro - qty three cams plus hub

thorpemark — Fri, 31 May 2024 16:24:20 GMT

Thx for reply.

Arlo Pro VMB4000

Yes.. did the ten seconds.. repeatedly.. no flashing amber ever happened

The two left less are green.. power and the globe.. the globe flashes every so often... variable number of flashes after solid for variable number of seconds

Trying it again just now.. waiting for the amber flash.. 1 solid amber... power.. waiting and waiting.. more than ten seconds... the 3rd led comes on green.. that is power amber - dark no lite - solid green on the 3 leds... then soon after the solid green power and green/flashes world led... dark thrid led.

Just repeated the process.. above is correct. solid amber - dark - green.. and then hub boots to the 2 greens... all while reset switch is being pressed. And hub cannot be found in app... on phone or on PC web interface.

HOLD ON... just reeread instructions.. it may be doing real hardware reset right now..

It is working now.. I was holding reset button the whole time until I saw flashing amber and than did not work... this time I released it after 10-11 seconds and it worked... also.. it was fully powered up when i did the reset button thing this time and I had been holding the reset and then turning it on.

USER ERROR

Re: Arlo Pro - qty three cams plus hub

thorpemark — Fri, 31 May 2024 19:21:05 GMT

All is well!

My mistakes:

1) the paperclip reset.. I should have had hub powered on the whole time and stop pressing after 10-11 seconds.. by holding reset in as I powered on.. I was doing nothing.. the hub just cold-booted

2) when I tried to add back in all devices.. I started painting at cameras.. to add teh hub I had to scroll down past all the camera families. I thought Arlo-Pro meant any Arlo Pro device, including the hub.

3) after getting teh hub recognized under devices, my camera just kept blinking orange. I tried all three cameras. Then I charged them all for 2-3 hours and they worked.. one by one powering them on showed the blinking blue led. Since the event where all three cameras failed to connect on the same day happened after they were allegedly charged.. I figured they must have ample battery... they did not.

Hope my mistakes help others avoid doing the same.

Thanks to the response here.. I gave it another shot. So thanks, community.