topic Re: Activity zone issue in Arlo Pro

Activity zone issue

Turc2 — Tue, 21 May 2024 18:35:11 GMT

I have an alert that Activity Zones are currently disabled. It says AC power has been disconnected and please reconnect For only one camera, the other camera is fine and doesn’t have the activity zone option

I have Arlo pro 1 cameras and I noticed that one camera has a different firmware update than the other.

curious what the problem could be.

Re: Activity zone issue

StephenB — Tue, 21 May 2024 19:05:21 GMT

@Turc2 wrote:

I have an alert that Activity Zones are currently disabled. It says AC power has been disconnected and please reconnect For only one camera, the other camera is fine and doesn’t have the activity zone option

Activity zones while on battery power is a subscription feature. Activity zones while on AC power is not.

You'll see thie message when

the camera is on battery power and
activity zones are created for the camera and
there is no subscription for the camera

Re: Activity zone issue

Turc2 — Tue, 21 May 2024 21:31:20 GMT

My cameras don’t need subscription as there Arlo pro 1. Like I said the one camera works and the other doesn’t. I want to know if it’s fixable with the software that’s updated on the camera it’s self? Or am I getting out of Arlo cameras

Re: Activity zone issue

StephenB — Wed, 22 May 2024 11:16:46 GMT

@Turc2 wrote:

My cameras don’t need subscription as there Arlo pro 1.

Then why did you post your question in the Pro 4 forum section????

You could just ignore the activity zone warning. You can also try removing the problem camera from the account, and then adding it back again.

Re: Activity zone issue

Turc2 — Fri, 24 May 2024 19:52:16 GMT

I have tried removing the camera and it didn’t change it. It isn’t working because the camera thinks it needs the activity zones for some reason. Wondering if there’s a way to change the firmware on that one camera?

Re: Activity zone issue

StephenB — Fri, 24 May 2024 21:29:42 GMT

@Turc2 wrote:

I have tried removing the camera and it didn’t change it. It isn’t working because the camera thinks it needs the activity zones for some reason. Wondering if there’s a way to change the firmware on that one camera?

FWIW, it should be possible to dismiss the warning screen.