topic Re: Cameras stopped recording in Arlo Pro

Cameras stopped recording

Lauriarab31 — Sun, 17 Mar 2024 16:20:37 GMT

I have an older Pro system. They have been recording and storing the 7 days with no problems until yesterday afternoon. Now nothing is recording. I have 4 cameras set up

Re: Cameras stopped recording

StephenB — Sun, 17 Mar 2024 17:28:36 GMT

@Lauriarab31 wrote:

I have an older Pro system. They have been recording and storing the 7 days with no problems until yesterday afternoon. Now nothing is recording. I have 4 cameras set up

Have you tried making a manual recording when livestreaming?

Re: Cameras stopped recording

Lauriarab31 — Sun, 17 Mar 2024 17:58:39 GMT

I can manually have it record in live streaming. Just not recording on any of them when there's a motion

Re: Cameras stopped recording

StephenB — Sun, 17 Mar 2024 18:34:35 GMT

@Lauriarab31 wrote:

I can manually have it record in live streaming. Just not recording on any of them when there's a motion

Does your app show "Library" in the menu? Or is it now showing "Feed" and "Dashboard" instead?

Have you double-checked the mode(s) you are using? Making sure there are rules for your Pro cameras in them, and that they are set to record when motion is detected?

Re: Cameras stopped recording

Lauriarab31 — Sun, 17 Mar 2024 18:40:50 GMT

It shows feed and dashboard. It updated recently. I'll check the rules, but it was working after the update

Re: Cameras stopped recording

Lauriarab31 — Mon, 18 Mar 2024 16:05:21 GMT

As far as I can tell it all looks correct. I might just remove the base and cameras from app and start over

Re: Cameras stopped recording

Bwgbat — Sun, 28 Apr 2024 18:56:18 GMT

Essentially spotlight camera recently stopped recording local on base station. Believe it was with last app update.

Re: Cameras stopped recording

ShayneS — Mon, 29 Apr 2024 16:08:13 GMT

@Bwgbat

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 18:31:19 GMT

Basically every option, checked all settings

removed camera and added back /reconnected to base station

Restarted base station

ensured no new software update’s available

I was told ARLO did this on purpose

and was requesting a $2-300 to send a security update.
if that’s face that is unacceptable

all documentation even on newest essential cameras stars local recording is available

my essential spotlight cameras are only a couple years old.

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 18:35:14 GMT

Also my older pro cameras are still recording perfectly

my neighbor has same problem.
his were all fine until he updated the app.
ARLO technical support told him it would cost to fix.

Re: Cameras stopped recording

ShayneS — Mon, 29 Apr 2024 20:15:41 GMT

HI @Bwgbat

It sounds like you and your neighbor unfortuantely reached a scam website or phone number. Arlo does not charge a fee for software updates. The only associated fees will be related to Arlo subscriptions. Please be careful when searching the web. If you would like to provide the scam website info to me I can report this to the appropriate team.

To address your local storage concern, are you trying to view the recordings from a mobile device using a VPN or from your USB stick?

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 21:35:46 GMT

I am viewing my recordings via my cell phone thru the arlo app. Works great as stated on my pro cameras and previously on my two essential cameras. Now for last app 6 weeks the essentials won’t record at all. The camera provides a live view and shows me if I walk by but doesn’t record to usb stick on base station.
thanks

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 21:37:19 GMT

Also talked to neighbor he contacted Arlo tech via app. They connected him to person that said they charged. Something about a security update to up address or something.

Re: Cameras stopped recording

ShayneS — Mon, 29 Apr 2024 23:23:45 GMT

@Bwgbat Have you removed the USB drive and plugged in to a computer to view the recordings?

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 23:36:11 GMT

No I’ll see if there is anything there for the essential cameras. Will be a day or two before I get chance to do that.
I’ll post once I check.
seems weird they were showing up before and now only on the pro cameras in the app. I’ll check but I don’t have much faith there will be anything there

Re: Cameras stopped recording

ShayneS — Mon, 29 Apr 2024 23:37:03 GMT

@Bwgbat Keep me updated and I will be here to help.

Re: Cameras stopped recording

Bwgbat — Mon, 29 Apr 2024 23:39:12 GMT

Ok thanks. I’ll have my neighbor check as well.

Re: Cameras stopped recording

Bwgbat — Thu, 02 May 2024 14:16:26 GMT

Well I checked my usb stick and the essential cameras both shoe last recording on 4/9. The pro cameras have recordings continuously to date.

Re: Cameras stopped recording

Bwgbat — Thu, 02 May 2024 14:28:15 GMT

also on the essential if you click on the recording icon it gives a message that you have reached a premium service I.e. wanting you to buy a plan!

Re: Cameras stopped recording

StephenB — Thu, 02 May 2024 17:56:08 GMT

@Bwgbat wrote:

also on the essential if you click on the recording icon it gives a message that you have reached a premium service I.e. wanting you to buy a plan!

The legacy Pro/Pro 2 cameras were sold with 7-day cloud storage. The Essentials (like all currently sold cameras) don't have that, and require a subscription to get any cloud recording.

Also, while VMB4000 and VMB4500 hubs support local recording, they do not support any playback. The ONLY way to see the local recordings is to eject the storage and connect it to the PC. Any recordings you are seeing in the app or my.arlo.com are in the Arlo Cloud, not local storage.