topic Re: VMB4000 app cannot find device to install. Base has internet connection. in Arlo Pro

VMB4000 app cannot find device to install. Base has internet connection.

Margot — Fri, 16 Feb 2024 03:21:32 GMT

Any suggestions to fix issue.

My base is not being recognized by the app. message reads no arlo device found. I have turn off and on, i have pressed the reset button and the message is the same. so frustrating. All the 3 lights are green

Re: VMB4000 app cannot find device to install. Base has internet connection.

StephenB — Fri, 16 Feb 2024 13:27:33 GMT

@Margot wrote:

Any suggestions to fix issue.

My base is not being recognized by the app. message reads no arlo device found. I have turn off and on, i have pressed the reset button and the message is the same. so frustrating. All the 3 lights are green

Is this a used base you are trying to install?

If the previous owner didn't remove it from their account, then you will not be able to add it to yours.

Re: VMB4000 app cannot find device to install. Base has internet connection.

jguerdat — Fri, 16 Feb 2024 14:10:50 GMT

The fact that all 3 LEDs are green means the base is still in the original owners account. After it has been removed, the Camera LED will be off or solid amber.

Re: VMB4000 app cannot find device to install. Base has internet connection.

Deegan_Williams — Tue, 02 Apr 2024 19:22:20 GMT

Did you get this resolved? I'm having the same issue. I am the original owner and the VMB4000 base station is no longer visible.

Re: VMB4000 app cannot find device to install. Base has internet connection.

BrookeN — Fri, 12 Apr 2024 17:19:21 GMT

Have you tried resetting the basestation as well as uninstalling and reinstalling the app?