topic Re: 2 locations, different networks in Arlo Pro

2 locations, different networks

TheMayor207 — Wed, 17 Jan 2024 21:39:15 GMT

Does anyone know how how to send push notifications from 2 locations to the same device.

i have 2 setups, and somehow id like to link them under the same account. Since email alerts are gone, i need all notifications available.

can anyone help me make this happen?

Re: 2 locations, different networks

StephenB — Thu, 18 Jan 2024 01:05:16 GMT

@TheMayor207 wrote:

i have 2 setups, and somehow id like to link them under the same account.

The friend account feature is one way to get there (sharing the cameras in each account to the other).

Re: 2 locations, different networks

TheMayor207 — Thu, 18 Jan 2024 02:40:59 GMT

It’s bringing me to a page asking for subscriptions. I’m not trying to pay Arlo another dime after they removed email alerts, causing this nonsense. I just want my alerts to come to one device without needing to log into multiple accounts for multiple locations.

Re: 2 locations, different networks

StephenB — Thu, 18 Jan 2024 13:18:15 GMT

@TheMayor207 wrote:

I just want my alerts to come to one device without needing to log into multiple accounts for multiple locations.

The friend account feature will do that, and it does NOT require a subscription. You do need the same user interface in both accounts. So both would need to show "Feed" and "Dashboard", or both would need to show "Library".

If you have 5 or fewer unsubscribed cameras (combined count at both locations), then you could also migrate your interface to "Feed", and consolidate your cameras+hubs into a single account. "Feed" explicitly supports multiple locations. It has some drawbacks (no custom modes is a big one. Folks also are struggling with scheduling and geofencing). Also if you ever get a subscription you'd need one for each location.

Re: 2 locations, different networks

Kathy57 — Sat, 23 Mar 2024 22:15:39 GMT

So I have tried to add my husband to access the cameras in two different locations and have successfully changed/upgraded his arlo app to show Feed versus Library but now he can no longer view the cameras from the other location. And the only way I can access the other camera's is to long into two (2) separate accounts. Is it because I am not the administrator on the other property that is giving me such trouble?

Do I need the other users at the other property to also upgrade to "Feed" versus library in order for us to see the cameras in the other location?

Thanks

Re: 2 locations, different networks

StephenB — Sat, 23 Mar 2024 23:51:39 GMT

@Kathy57 wrote:

Do I need the other users at the other property to also upgrade to "Feed" versus library in order for us to see the cameras in the other location?

Yes. All the accounts that are sharing cameras with you (and your husband) need to be migrated to "Feed".

Re: 2 locations, different networks

Kathy57 — Fri, 14 Jun 2024 20:48:13 GMT

So continuing on my journey here. I have finally gotten to the other location and network that we share other cameras with and I can't remember for the life of me how to get the other members to upgrade the app to be Feed versus library. Their phones are up to date with the latest version of Arlo Secure but they still have library not feed. What do I need to do again to get them to Feed versus Library.

Thank you for all your assistance with this

Kathy57

Re: 2 locations, different networks

StephenB — Fri, 14 Jun 2024 22:10:23 GMT

@Kathy57 wrote:

Their phones are up to date with the latest version of Arlo Secure but they still have library not feed. What do I need to do again to get them to Feed versus Library.

They need to go into "add device" and start to add a Pro 5s camera. They can't finish that process, since they don'w have that camera. But the workflow will migrate them to "Feed" before they get stuck.

If they have their own cameras, they need to understand that there are issues with "Feed". One is that there are no custom modes. Another is that the combination of geofencing+scheduling doesn't work properly.