topic Re: Base station red icon? in Arlo Pro

Base station red icon?

dandd7598 — Thu, 21 Mar 2024 23:38:04 GMT

All of a sudden I see a red icon under the base selection. Just popped up and although my cameras seem to be online, I can no longer play the recordings nor can I play real time video.

My cameras and base have been in the same location for 4 years. When I take the base and cameras to another location the red icon isn't there and my cameras work fine. What does this icon mean? I e attached a screenshot of my issue.

Using Arlo pro cameras

Re: Base station red icon?

Edinburgh_lad1 — Fri, 22 Mar 2024 00:39:33 GMT

Have you tried searching for this kind of information yourself before asking on here? I think it's a very trivial question and you can easily find an answer to.

Re: Base station red icon?

dandd7598 — Fri, 22 Mar 2024 00:56:59 GMT

I've been searching for 5 days straight with no luck. This was my last resort. If you have another avenue I can search please advise.

Re: Base station red icon?

StephenB — Fri, 22 Mar 2024 11:14:20 GMT

@dandd7598 wrote:

I've been searching for 5 days straight with no luck. This was my last resort. If you have another avenue I can search please advise.

It's not documented anywhere I can see, so I understand why you aren't able to find it. I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) so they can follow up.

What status are you seeing on the base station LEDs?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Base station red icon?

dandd7598 — Fri, 22 Mar 2024 16:54:06 GMT

Thank you.

All 3 lights are green

Re: Base station red icon?

ShayneS — Tue, 26 Mar 2024 22:45:45 GMT

Hi @dandd7598

Thanks for the info, I have notified the team regarding this red icon. I believe this means Full or possibly corrupted. I am still checking with the team. Does the same Red icon appear with another USB drive as well?

Re: Base station red icon?

dandd7598 — Fri, 29 Mar 2024 07:57:36 GMT

So I reset my Internet modem and router, which corrected my issue and the red icon went away. Mu cameras are now working correctly.

Thank you for looking into this for me and trying to resolve my issue.

Great community!

Re: Base station red icon?

ShayneS — Fri, 29 Mar 2024 13:48:51 GMT

@dandd7598 You are welcome, thank you for the update. Let us know if you have any further questions.