topic Re: Camera not charging in Arlo Pro

Camera not charging

What1see — Mon, 11 Mar 2024 20:12:39 GMT

My Arlo Pro camera is not charging anymore. I have tried a new battery and it still will not charge.

Re: Camera not charging

jguerdat — Tue, 12 Mar 2024 15:57:24 GMT

Check your charger to ensure it supplies both 5 volts and 9 volt outputs. Only 5 volts won't work.

Re: Camera not charging

What1see — Tue, 19 Mar 2024 13:50:32 GMT

I have purchased the Arlo Pro, which came with three cameras, and came with free history storage. I have one camera that does not work anymore and would like to replace it and still receive free history storage. Can I just replace my damaged camera and continue with free history storage?

Re: Camera not charging

ShayneS — Tue, 19 Mar 2024 16:42:23 GMT

@What1see yes, If you remain within the 5 camera limit for the basic legacy plan and the device is a legacy camera.

Re: Camera not charging

What1see — Wed, 20 Mar 2024 14:39:54 GMT

Thank you for your support and information. I do not have a plan with my Arlo pro. It was a package deal to buy the bass and three cameras and have free library access. I just have to be able to find an Arlo pro to replace the old one again thank you stay safe. Have a good day

Re: Camera not charging

ShayneS — Wed, 20 Mar 2024 16:31:37 GMT

@What1see

When using the legacy devices you will automatically have the 7 day recording capability. You can find more info here: https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available