topic Re: Token reset in Arlo Pro

Token reset

Logan_949 — Sun, 28 Jan 2024 01:08:46 GMT

How do I go about getting a token reset? My cameras stopped working in HomeKit and after removing the hub, I can’t add it back in. I’m stuck at discovering your device. 😕

Re: Token reset

JamesC — Mon, 29 Jan 2024 21:18:26 GMT

Logan_949,

Send me a private message with the email address you use to login to your Arlo account and I will send a token refresh to your base station.

JamesC

Re: Token reset

Aaron323 — Sat, 17 Feb 2024 17:24:53 GMT

Hi James, can I also get a token reset? Seems my cameras have stopped working with HomeKit as well.

Also, this seems to happen to mine a lot, maybe a few times a year. Is there something I could be missing in the set up to keep it stable longer or do I need to upgrade to different cameras and base station for Arlo?

Re: Token reset

BrookeN — Tue, 20 Feb 2024 17:11:58 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?