topic Re: Arlo.Netgear.com in Arlo Pro

Why is the arlo login website not working?

rfeiring — Tue, 02 Jan 2024 22:58:19 GMT

When trying to view cameras on Win10 PC at https://arlo.netgear.com/#/login, Getting message:

This site can’t provide a secure connection

arlo.netgear.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

What is needed to correct?

Arlo.Netgear.com

Dokcat — Sat, 30 Dec 2023 10:20:27 GMT

When I tried to log in to view my cameras this morning I got this message. It was working perfectly last night...

https://arlo.netgear.com/#/login

This site can’t provide a secure connection

arlo.netgear.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Details

(Unsupported protocol

The client and server don't support a common SSL protocol version or cipher suite.)

Re: Arlo.Netgear.com

StephenB — Sat, 30 Dec 2023 12:44:45 GMT

You should be using my.arlo.com. That won't give you that error.

Arlo split off from Netgear back in 2018.

Re: Arlo.Netgear.com

Hubbus — Sat, 30 Dec 2023 16:29:26 GMT

Same problem here. It just stopped this morning.

Re: Arlo.Netgear.com

Hubbus — Sat, 30 Dec 2023 16:34:56 GMT

Thank you Stephen that works great.

Re: Arlo.Netgear.com

brownland01 — Sat, 30 Dec 2023 18:24:03 GMT

Thank you....worked for me.

Re: Connection problem

StephenB — Sun, 31 Dec 2023 12:09:07 GMT

@rfeiring wrote:

What is needed to correct?

You just need to use the correct URL (which is my.arlo.com).

Arlo split off from Netgear 5 years ago. Netgear kept arlo.netgear.com alive (redirecting it to my.arlo.com) as a convenience, but something must have changed on their side.

Re: Connection problem

rfeiring — Tue, 02 Jan 2024 11:49:09 GMT

Thank you. That solved the problem!

pro

jdeaton — Tue, 02 Jan 2024 14:24:12 GMT

why is the web site not working. If it is eol I need a phone number to contact you.

Re: pro

jguerdat — Tue, 02 Jan 2024 14:27:36 GMT

Which web site? ARe you using my.arlo.com and not a Netgear one?