Router connection

Beth5 — Tue, 19 Dec 2023 00:48:54 GMT

I have two ## Arlo pro systems and a new ##Arlo ultra 2 system. I had to get a new router and am unable to get any of the systems on line. they do not sure up on the app when trying to connect. I am ready to return all 12 of my cameras due to lack of support!!! I have done the chat as far as it would let me go. I have tried to find a phone number with no luck and am getting extremally frustrated due to lack of ease to get support. I have done factory resets

Re: Router connection

StephenB — Tue, 19 Dec 2023 01:39:47 GMT

@Beth5 wrote:

I have tried to find a phone number with no luck

Phone support requires a subscription. If the cameras are no longer in the account, it can be hard to reach them, since you normally go into the support area of the app and then choose a camera in the subscription plan.

I'm tagging the mods ( @JamesC @ShayneS @BrookeN ) , as they might be able to help.

@Beth5 wrote:

I have two ## Arlo pro systems and a new ##Arlo ultra 2 system. I had to get a new router and am unable to get any of the systems on line. they do not sure up on the app when trying to connect.

Were you able to get the hub(s) back on line?

If not, then what is the status of the LEDs?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

topic Router connection in Arlo Pro

Router connection

Re: Router connection