topic Re: VMC4030P; Shared account but can't see devices in Arlo Pro

VMC4030P; Shared account but can't see devices

PerryLR21 — Thu, 16 Nov 2023 21:05:33 GMT

I have sent my husband a link to share. He is able to get his account set-up on his phone and the app is working, but cannot see any of the cameras. When the request was sent, I checked all the cameras to share and we even tried a different email account.

This all started when we set up a different wifi network for the house.

Re: VMC4030P; Shared account but can't see devices

StephenB — Thu, 16 Nov 2023 21:57:20 GMT

@PerryLR21 wrote:

I have sent my husband a link to share. He is able to get his account set-up on his phone and the app is working, but cannot see any of the cameras. When the request was sent, I checked all the cameras to share and we even tried a different email account.

Is he seeing "Feed" and "Dashboard" in his app? Or is he seeing "Library".

Also, which are you seeing?

Re: VMC4030P; Shared account but can't see devices

PerryLR21 — Thu, 16 Nov 2023 22:03:48 GMT

He is seeing the library, what we've always seen (devices, library and mode). I see the feed.

If it matters, we are both on android phones.

Re: VMC4030P; Shared account but can't see devices

StephenB — Thu, 16 Nov 2023 22:21:29 GMT

@PerryLR21 wrote:

He is seeing the library, what we've always seen (devices, library and mode). I see the feed.

That's the problem. It sounds like you are using a new account. Both accounts need to use the same interface (either both feed, or both library)

It is not possible to migrate your account from Feed to Library.

But it is possible for him to migrate from Library to Feed by going into "add device" and starting to add a Pro 5s camera. He can't finish that (since he doesn't have that camera). But it will migrate his account to "Feed".

"Feed" works differently, and has some limitations/bugs. The biggest limitation is the lack of custom modes. Some folks also are struggling to get schedules to work properly. Unfortunately there is no way to migrate his account back to "Library" if he runs into issues.

Re: VMC4030P; Shared account but can't see devices

perrylr — Fri, 17 Nov 2023 15:14:18 GMT

That worked..............thank you.