topic Cloudflare blocks login to https://arlo.netgear.com/hmsweb/login in Arlo Pro

Cloudflare blocks login to https://arlo.netgear.com/hmsweb/login

xtat — Sun, 12 Nov 2023 12:43:53 GMT

When I try to login as I have for years I enter my details and click login and nothing happens. When I inspect the page I find my login request is getting blocked by cloudflare. It is impossible to use my cameras at all. See screenshot- cloudflare is blocking my IP for some reason and they say to contact you.

Re: Cloudflare blocks login to https://arlo.netgear.com/hmsweb/login

StephenB — Sun, 12 Nov 2023 12:51:07 GMT

Use https://my.arlo.com.

Arlo hasn't been part of Netgear for 5 years now, and arlo.netgear.com ends up redirected to my.arlo.com.

That said, you will find that arlo.netgear.com will still work - the /hmsweb/login suffix you are using is what is triggering the cloudflare action.

Re: Cloudflare blocks login to https://arlo.netgear.com/hmsweb/login

xtat — Sun, 12 Nov 2023 13:16:36 GMT

thanks that worked!