topic Re: Arlo web portal login in Arlo Pro

Arlo web portal login

jlp1 — Thu, 12 Oct 2023 14:01:23 GMT

I do not get a user id (email) box when logging in to the web portal (https://my.arlo.com/#/login). I can log in to my account and arlo support. Help!

Re: Arlo web portal login

jguerdat — Fri, 13 Oct 2023 13:31:48 GMT

Have you tried a different broswer?

Re: Arlo web portal login

jlp1 — Fri, 13 Oct 2023 14:35:24 GMT

I tried mozilla, chrome, and edge on microsoft 10 platform - all negative. I get no email entry box on the web portal login screen.

Re: Arlo web portal login

StephenB — Sat, 14 Oct 2023 12:11:03 GMT

@jlp1 wrote:

I tried mozilla, chrome, and edge on microsoft 10 platform - all negative. I get no email entry box on the web portal login screen.

Can you post of screenshot of what you do see?

Re: Arlo web portal login

jlp1 — Sat, 14 Oct 2023 13:38:42 GMT

I click on "Email Address" as usual, the cursor blinks for a few seconds, stops blinking, and nothing else happens. No entry box appears.

Re: Arlo web portal login

StephenB — Sat, 14 Oct 2023 13:58:49 GMT

@jlp1 wrote:

I click on "Email Address" as usual, the cursor blinks for a few seconds, stops blinking, and nothing else happens. No entry box appears.

On my PC there is no entry box pop-up. Instead I enter the email address and password into the two fields you are seeing.

Re: Arlo web portal login

jlp1 — Sat, 14 Oct 2023 19:51:29 GMT

And that works for me too! Such a small change from the old way - should have figured it out. Thanks.