Adding previously shared devices

K_Eck — Tue, 10 Oct 2023 20:46:00 GMT

I have a number of cameras and a base model that were used in the home we currently live in. I was previously given shared access to the cameras but I did not manage the account. The account owner (my mother) has since cancelled her subscription and removed the devices. The cameras were still shared with me, but I was not able to use them. I've removed them all from my account. I have a paid subscription with Arlo but I don't know how to add the cameras back to my account so I can use them. I tried scanning for the base model but it won't detect it. I've also done the factory reset. How can I use the cameras and base model I have and get them added to my account?

Re: Adding previously shared devices

StephenB — Tue, 10 Oct 2023 21:22:22 GMT

@K_Eck wrote:

I tried scanning for the base model but it won't detect it. I've also done the factory reset.

You need to start with the base.

What model is it? (there is a VMBxxxx label on it).

What is the LED status

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Is it showing up in your router's attached device list before you on-board it?

Also, are you using the app or a PC (my.arlo.com)?

topic Adding previously shared devices in Arlo Pro

Adding previously shared devices

Re: Adding previously shared devices