https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Account-Issues/m-p/1929730#M80654 <P>Hi there.</P><P>we have moved regions a few times.&nbsp;<BR />My previous account would not work when I moved regions so I set up a new account,&nbsp;</P><P>we have winced moved region again to a new location and I am unable to manage the accounts unless I log in via VPN.&nbsp;<BR />I wish to cancel the second account. I was able to cancel the first one. &nbsp;because I am not getting all the features, and I wish to set a new account up.&nbsp;<BR />however, I am still being billed for the second account even though none of the features work, and I am unable to cancel it!</P><P>some help would be appreciated.</P> Sat, 30 Sep 2023 11:45:15 GMT CliffRichard 2023-09-30T11:45:15Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Account-Issues/m-p/1929730#M80654 <P>Hi there.</P><P>we have moved regions a few times.&nbsp;<BR />My previous account would not work when I moved regions so I set up a new account,&nbsp;</P><P>we have winced moved region again to a new location and I am unable to manage the accounts unless I log in via VPN.&nbsp;<BR />I wish to cancel the second account. I was able to cancel the first one. &nbsp;because I am not getting all the features, and I wish to set a new account up.&nbsp;<BR />however, I am still being billed for the second account even though none of the features work, and I am unable to cancel it!</P><P>some help would be appreciated.</P> Sat, 30 Sep 2023 11:45:15 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Account-Issues/m-p/1929730#M80654 CliffRichard 2023-09-30T11:45:15Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Account-Issues/m-p/1929742#M80656 <P>I would think that use of the VPN would allow you to manage the subscription as well as to delete the account. Have you tried that?</P> Sat, 30 Sep 2023 13:27:05 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Account-Issues/m-p/1929742#M80656 jguerdat 2023-09-30T13:27:05Z