topic Re: 7 Days Cloud Recording with EOL Product - MISLEADING POLICY EMAIL in Arlo Pro

7 Days Cloud Recording with EOL Product - MISLEADING POLICY EMAIL

McBrutal — Fri, 29 Sep 2023 06:38:54 GMT

On the 18th Feb I received the below email from Arlo. Yet I now no longer have access to the 7 day free cloud storage. Can someone shed some light on this? Thanks

Re: 7 Days Cloud Recording with EOL Product - MISLEADING POLICY EMAIL

StephenB — Fri, 29 Sep 2023 13:51:51 GMT

@McBrutal wrote:

Yet I now no longer have access to the 7 day free cloud storage. Can someone shed some light on this?

The feature is still there, so this is a problem with your system.

As a first step, try livestreaming a camera, and see if you can make a manual recording.

Re: 7 Days Cloud Recording with EOL Product - MISLEADING POLICY EMAIL

TomMac — Fri, 29 Sep 2023 13:52:44 GMT

What Arlo cameras/bases are you using??

Re: 7 Days Cloud Recording with EOL Product - MISLEADING POLICY EMAIL

McBrutal — Mon, 02 Oct 2023 08:43:43 GMT

There was an error with my base station - I did a factory reset and now can record. Thanks