New phone help logging in to app

rbschaffer — Tue, 12 Sep 2023 17:51:25 GMT

I had to get a new I phone 14. All of my Apps, including Arlo, were transferred to my new phone. However, I am not able to log into the ARLO App because I get an error message that my email is invalid. Net Gear confirmed to me that my email is linked to the serial number on the ARLO base.
Does anyone know how to fix this problem or have a workaround? I can still log into ARLO on my old I phone 10 but the phone has been deactivated by AT&T and has to be returned to the store.

Re: VMB4000 Air Pro

StephenB — Tue, 12 Sep 2023 15:44:40 GMT

@rbschaffer wrote:

Net Gear confirmed to me that my email is linked to the serial number on the ARLO base.

Netgear? Netgear divested Arlo back in 2018, you should have reached out to Arlo support. But don't google for a phone number that will lead you to a scammer.

https://kb.arlo.com/sv/000062119/How-can-I-avoid-Arlo-support-scams

But since you can log into the app using your old phone, it's not about the account.

@rbschaffer wrote:

Does anyone know how to fix this problem or have a workaround? I can still log into ARLO on my old I phone 10 but the phone has been deactivated by AT&T and has to be returned to the store.

Are you using the exact same email address and password on the new phone?

Where is the login failing? Two-factor authentication or something else?

Have you tested the login on an PC (browsing to my.arlo.com). Select "try another verification method" if verification fails, and then choose email.

topic Re: VMB4000 Air Pro in Arlo Pro

New phone help logging in to app

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