topic Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously in Arlo Pro

Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

HVR — Mon, 28 Aug 2023 15:31:41 GMT

I have an original system with anVMB4000 and 2 Arlo Pro cameras, and 3 Arlo Essential cameras. The whole system suddenly went offline some days ago. I have reset the VMB4000 base station and all 3 LEDs are green. How can I resolve this problem?

I also have an issue in that I replaced my phone a number of times in recent months and now I am getting a message that I have exceeded the device limit, how do I get rid of the old devices that I no longer have?

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

TB44 — Wed, 30 Aug 2023 17:44:00 GMT

Same thing happend to mine.

Seems like this is a planned obscelence update that was pushed.

Anyone want some good deals on cameras?

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

ShayneS — Wed, 30 Aug 2023 20:16:15 GMT

Are the devices appearing offline on the app and web browser?

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

HVR — Wed, 30 Aug 2023 20:30:21 GMT

Hi Shayne,

Yes, that is exactly the situation. How do I resolve the issue?

Thank you,

Howard

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

ShayneS — Wed, 30 Aug 2023 20:33:23 GMT

What is the error messaging you see in the app?

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

HVR — Wed, 30 Aug 2023 20:39:43 GMT

The message, for all cameras is "Your Arlo device appears offline. Please make sure it's powered up and connected to the Internet". They are all charged and powered up.

If I click on the hub (in the app or via a browser) I get the message "Your Arlo device appears offline"

The hub is definitely connected to the Internet, I have rebooted it a number of time and all 3 LEDS are green.

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

TB44 — Thu, 31 Aug 2023 14:03:32 GMT

Crickets.

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

ShayneS — Thu, 31 Aug 2023 15:15:30 GMT

@HVR When you mention resetting, did you factory reset the base station by pressing the small reset button with a clip for 10 seconds or did you reboot it?

Re: Suddenly my VMB4000 base station and 6 cameras go off line simultaneously

HVR — Thu, 31 Aug 2023 15:36:53 GMT

@ShayneS Failing any other suggestions or options, I had to remove the hub and all the cameras from the app and hard reset the hub, add it to the app and sync it to the app, and then add and sync the cameras one by one. My system is now working again 😀

The very disturbing thing is this - how the heck did this happen in the first place? Nothing about my configuration changed, the cameras were all charged and on, and the hub was connected to my router and fully online