5EM18874D1DBF

Gailkida2150 — Thu, 17 Aug 2023 13:47:50 GMT

I ordered 2 batteries from Arlo for an Arlo Pro. The batteries I received did not fit my model. When I tried to follow the instructions to return them, the system refused to let me in. Tried a "chat" with a non human, and after about 30 tries and different wordings got nowhere. I then went to locate the phone number at corporate headquarters which seems to be non existent. There does not seem to be any HUMAN that a customer can connect with to get any type of information. It is frustrating and not a way to do any type of business. After this email, I will be mailing the batteries to the CEO and also contacting the Better Business Bureau to ask them to look into the many companies who refuse to publish a phone number with a Human attached to it to help resolve issues and to answer, in person, certain questions. I will now buy an aftermarket battery and look for another manufacturer, other than ARLO for my needs in the future.

Re: 5EM18874D1DBF

JamesC — Thu, 17 Aug 2023 17:08:07 GMT

Gailkida2150,

For returns or information about orders for arlo.com take a look at the online store support contact options here: https://www.arlo.com/en-us/contact-us.html

JamesC

Re: 5EM18874D1DBF

StephenB — Sat, 19 Aug 2023 13:17:50 GMT

@Gailkida2150 wrote:

I ordered 2 batteries from Arlo for an Arlo Pro. The batteries I received did not fit my model.

What is the part number on the batteries you received?

topic Re: 5EM18874D1DBF in Arlo Pro

5EM18874D1DBF

Re: 5EM18874D1DBF

Re: 5EM18874D1DBF