topic Re: Why is the Arlo web portal asking for access to my computers' camera and mic? in Arlo Pro

Why is the Arlo web portal asking for access to my computers' camera and mic?

AikaneKai — Sat, 22 Jul 2023 20:26:46 GMT

This is coming up when I log in to view my cameras on my.arlo.com

I've told it no, of course, but what are you trying to pull?

Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera and microphone"?

franciscor — Fri, 21 Jul 2023 23:28:46 GMT

Today when I was accessing my cameras via the web browser Safari on my Mac lap top I received a pop up notification which said, "allow "my.arlo.com" to use your camera and microphone message on safari?" Then when I allow it, the green dot next to my laptops camera comes on as if its access my laptop video camera. Its never asked for this before. This is totally new. Any reason why its doing this now?

Re: Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera a

Barc — Sat, 22 Jul 2023 02:44:57 GMT

I received the same popup. There is no way I would ever allow Arlo to access my camera or microphone. There is no reason they need it and I don't trust them.

Re: Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera a

TomMac — Sat, 22 Jul 2023 12:04:45 GMT

Your microphone is needed if you talk thru the cameras....

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

StephenB — Sun, 23 Jul 2023 10:56:01 GMT

No idea why it would ask for camera access.

But the browser does support two-way talk with the Arlo cameras, so it will ask for mic access.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

ralfyguy1 — Sun, 23 Jul 2023 16:02:44 GMT

Well thing is that every time you watch live video the camera comes on. It's not necessary and I blocked it. Still dumb.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

AikaneKai — Sun, 23 Jul 2023 22:54:12 GMT

@StephenB

That is true about the mic, thanks. I should have thought of that. I've had these for 5 years, I'm not on a new computer or a new browser, and I haven't reset anything, so I'm not sure why it's asking for that now. Maybe it got reset somehow?

In my situation the mic is worthless anyway since the latency from my cameras to Arlos' site and back to me is ~8-10 seconds, so it's completely useless for any communication.

Now about that camera...

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

AikaneKai — Sun, 23 Jul 2023 22:55:27 GMT

@ralfyguy1

Well thing is that every time you watch live video the camera comes on.

The Arlo camera comes on when you watch live video, but I'm talking about it asked for access to my computer's camera. There is no reason I can think of that Arlo should be accessing my computer's camera.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

StephenB — Sun, 23 Jul 2023 23:01:55 GMT

@AikaneKai wrote:

There is no reason I can think of that Arlo should be accessing my computer's camera.

Me either.

Re: Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera a

RickNW — Sun, 23 Jul 2023 23:05:16 GMT

OK, I understand needing the mic for audio, but why the camera? Unfortunately, I allowed the access. Is there a way to disable the laptop camera from being used? Also, why all of the sudden?

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

ralfyguy1 — Sun, 23 Jul 2023 23:08:07 GMT

That is what I meant. My laptop camera comes on when I start live video feed from any Arlo camera.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

ralfyguy1 — Sun, 23 Jul 2023 23:35:03 GMT

Oh and can't make changes to the motion sensitivity anymore either. Changes won't get saved! OH NO! I It is probably all my equipment again and I must send my laptop in for repair again or buy a new one, isn't that right ARLO SUPPORT?

Re: Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera a

NickDi — Mon, 24 Jul 2023 15:23:00 GMT

I have the same issue... accidentally allowed video access... now my green video light comes on everytime I record on a camera! How do I shut this off?

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

ShayneS — Mon, 24 Jul 2023 18:57:35 GMT

Thanks for reporting this, I have notified the team to see if I can gather any info regarding this. I'll report back as soon as I can.

Re: Why is Arlo all of the sudden asking to "allow "my.arlo.com" to use your camera a

AikaneKai — Tue, 25 Jul 2023 01:40:33 GMT

@RickNW, @NickDi , @ralfyguy1

You can turn it off in your browser. If you're on

FireFox: go to Firefox \ Preferences \ Privacy security. Scroll down to Permissions and alternately click on the Camera button and the Microphone button. Change the setting in there.

Safari: Open Safari \ Preferences.

Click on the Websites tab/icon.

Alternately click on Camera and Microphone and change the settings there.

If you're on a different browser and don't know how to turn it back off, tell us what browser you're using and I'm sure someone up here can help.

Thanks@ShayneS

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

cellodude — Wed, 26 Jul 2023 01:12:03 GMT

Looking forward to the fix Shayne is looking into. I accidentally clicked 'yes' on camera access and can't get out of it...

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

AikaneKai — Wed, 26 Jul 2023 05:09:44 GMT

@cellodudeYes you can get out of it. It's a browser setting, not a life-commitment. Read my instructions earlier in this thread.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

StephenB — Wed, 26 Jul 2023 11:06:53 GMT

@ralfyguy1 wrote:

Oh and can't make changes to the motion sensitivity anymore either.

Are you trying to set the sensitivity in the motion detection test? That doesn't save by design (it is only for testing).

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

ralfyguy1 — Wed, 26 Jul 2023 11:53:08 GMT

No in the modes. I have to use the phone app to make changes.

Re: Why is the Arlo web portal asking for access to my computers' camera and mic?

AikaneKai — Fri, 28 Jul 2023 20:30:08 GMT

@ShayneS

Any update from the Arlo team on the cause/reason for this?