topic Re: VMB3500 Not Connecting in Arlo Pro

VMB3500 Not Connecting

Mreese — Mon, 17 Jul 2023 18:12:58 GMT

The power light/internet light green, camera light amber, will not allow me to add device in the app or on the web portal. We have lost power twice in the past week due to storms. I did a factory reset and still nothing. Any us

Re: VMB3500 Not Connecting

Streak2 — Tue, 18 Jul 2023 02:13:08 GMT

Did you follow this method to factory reset?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

Re: VMB3500 Not Connecting

Mreese — Tue, 18 Jul 2023 13:11:43 GMT

Yes, I followed this and it will not pick up the base station.

Re: VMB3500 Not Connecting

jguerdat — Tue, 18 Jul 2023 13:14:30 GMT

Reboot your router and base, in that order - older bases may have an issue that this solves. Is a VPN in use? If so, disconnect it while setting up the system. Is the phone connected to WiFi? Have you tried using a computer browser set to my.arlo.com?

Re: VMB3500 Not Connecting

Mreese — Tue, 18 Jul 2023 13:24:17 GMT

I rebooted router and base (in that order). I have attempted to connect via phone, ipad and laptop computer. There is no VPN associated with it.

Re: VMB3500 Not Connecting

jguerdat — Tue, 18 Jul 2023 13:33:09 GMT

Gonna guess the power outages may have damaged the base. I've had an older base that had the same problem and a different one fixed it. Sounds like you may well need to replace it.