topic Re: You are unable to access ocapi-app.arlo.com in Arlo Pro

You are unable to access ocapi-app.arlo.com

preston55 — Tue, 11 Jul 2023 08:50:15 GMT

My IP was blocked by Arlo cloudflare firewall to preventing me from changing more account 2 steps verification method, after I successfully changed it for 2 accounts. I'm managing 15 sets of Arlo camera, able to login with verified one-time authentication code. I'm wondering what is the purpose of implementing 2 steps verification when I still get blocked by your cloudflare firewall after verified ?

You are unable to access ocapi-app.arlo.com

Re: You are unable to access ocapi-app.arlo.com

ShayneS — Thu, 13 Jul 2023 18:05:53 GMT

HI @preston55

Can you provide a screenshot of the error messaging?

Re: You are unable to access ocapi-app.arlo.com

preston55 — Mon, 17 Jul 2023 07:03:54 GMT

Re: You are unable to access ocapi-app.arlo.com

ShayneS — Mon, 17 Jul 2023 15:32:26 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43581681

Re: You are unable to access ocapi-app.arlo.com

vinnygambiny — Sun, 13 Aug 2023 19:27:32 GMT

I have the same issue... some news ?

Re: You are unable to access ocapi-app.arlo.com

ShayneS — Wed, 16 Aug 2023 17:07:34 GMT

Hi @vinnygambiny Can you provide a screenshot of the error messaging?

Re: You are unable to access ocapi-app.arlo.com

AnArloUser — Wed, 13 Sep 2023 04:17:48 GMT

I am also facing this issue

Re: You are unable to access ocapi-app.arlo.com

ShayneS — Wed, 13 Sep 2023 18:54:43 GMT

@AnArloUser Does this occur over the web browser as well?

Re: You are unable to access ocapi-app.arlo.com

Retired_Member — Tue, 19 Sep 2023 16:45:06 GMT

I am also facing this same issue when registering a second account. It didnt work the right way the first time so I deleted it and re-added the new account again, got to the MFA option and BOOM insta failure. I dug through Devtools to find that your cloudflare firewall is blocking my IP.

Its not like I spammed it or anything

Re: You are unable to access ocapi-app.arlo.com

asdffdas — Sun, 11 Feb 2024 04:57:54 GMT

Same here. Here is the CF Ray ID. 8539fe200b1e475c

Got blocked trying to set up partner with app/friend