topic Re: Account Password Reset Email Not Received in Arlo Pro

Account Password Reset Email Not Received

matthewfox — Tue, 07 Mar 2023 13:39:46 GMT

Attempting to reset my father's account password and did not get the email. Chatted with support and because he doesn't pay for the service, he cannot speak to a representative. I'm in a circular loop with support.

If I can't reset his password, we'll have to move to another security camera device. Any ideas?

Re: Account Password Reset Email Not Received

gholland4 — Tue, 07 Mar 2023 20:22:56 GMT

Same issue here. I have had my Arlo Pro's for about 4 years. The email address I used to set up my account is no longer accessible and I cannot get any help in how to reset my username/email address, and password, because I cannot receive an email verification from Arlo. I have been the circular loop as well. Would be nice if there was a phone number to call because the AI support ain't cutting it!

Re: Account Password Reset Email Not Received

JamesC — Thu, 09 Mar 2023 18:08:15 GMT

Are you following the instructions listed here to reset the forgotten password? https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

To reset a password, you must know and have access to the associated email address. If you do not know that information, you will need to factory reset the devices and create a new account.

JamesC

Re: Account Password Reset Email Not Received

matthewfox — Thu, 09 Mar 2023 18:32:52 GMT

@JamesC yes, I have followed the instructions and have access to the email account. The problem is that no email comes through. Checked inbox, spam, junk, etc.

Re: Account Password Reset Email Not Received

JamesC — Thu, 09 Mar 2023 18:35:35 GMT

matthewfox,

I will reach out to you in a private message to gather more information.

JamesC

Re: Account Password Reset Email Not Received

Jmsmartin — Wed, 12 Jul 2023 20:05:42 GMT

Hello. I am having the same issue. I can be reached at. I’d appreciate your help. Thank you.