topic House Arlo Pro in Arlo Pro

House Arlo Pro

Douglaseuston — Tue, 04 Jul 2023 21:27:37 GMT

I have one camera that says it needs to be charged but it will not take a charge. Bought new battery and get the same message "needs to be charged".

of course Arlo offers zero customer support unless you pay for it so hoping someone can help me?

thanks

Re: House Arlo Pro

JamesC — Thu, 06 Jul 2023 17:52:18 GMT

Douglaseuston,

Are you using an Arlo branded charging cable to charge the battery?

JamesC

Re: House Arlo Pro

dougeuston — Wed, 12 Jul 2023 16:38:23 GMT

I am using a Arlo charger and I cannot get a charge out of my old battery or my brand new battery. What is te problem? Is there a phone number you can actually talk to a customer service rep at Arlo???

Re: House Arlo Pro

jguerdat — Thu, 13 Jul 2023 13:05:23 GMT

Not without a subscription. Besides, it appears that the charger may be the issue so use a different charger that support both 5 and 9 volt outputs to see if that helps.

Re: House Arlo Pro

TomMac — Thu, 13 Jul 2023 13:11:13 GMT

FYI; the Pro requires a qualcom type charger with 2 outputs, 5v and 9v as mentioned.

(9v is required to charge the battery, a normal USB will not charge )

check the charger info on the ac adapter.