topic Re: Arlo Pro Wont Connect to base in Arlo Pro

Arlo Pro Wont Connect to base

zzed — Sat, 24 Jun 2023 15:53:21 GMT

I have Arlo Pro 2 Cameras which stopped connecting to the base in the beginning of June. I'm reading so much about a known problem. There are so many threads i dont know which is up to date.

IS THERE A KNOW PROBLEM WITH ARLO PRO 2 CONNECTING TO THE HUB?
IS A SERVICE PLAN REQUIRED FOR THESE TO WORK?

WHAT IS THE SOLUTIONS, CAMERAS ARE NOT WORKING FOR ABOUT A MONTH NOW AND THIS IS UNSAFE FOR MY FAMILY!

Re: Arlo Pro Wont Connect to base

jguerdat — Sun, 25 Jun 2023 13:56:43 GMT

WHat base do you have - look at the sticker on the bottom for VMBxxxx? What are the base's LEDs showing? What have you tried and what do you see?

Re: Arlo Pro Wont Connect to base

zzed — Sun, 25 Jun 2023 15:32:02 GMT

Base - VMB4000

Camera - VMC4030P
Camera LED Blinks. Base first two are green, third blinks while searching. But then doesnt connect. App says no arlo devices found.

Did a factory reset. Also tried to connect by holding base button down.

Re: Arlo Pro Wont Connect to base

jguerdat — Mon, 26 Jun 2023 12:55:28 GMT

An easy way to sync your camera is to briefly (don't hold it) press the base sync button and then the camera button. No need for the app. Did that work?

Re: Arlo Pro Wont Connect to base

zzed — Mon, 26 Jun 2023 13:07:15 GMT

No, I've tried that several times. The camera light blinks blue and the base has two greens and one blinking green. They blink for several minutes and then stop blinking.

Re: Arlo Pro Wont Connect to base

StephenB — Tue, 27 Jun 2023 14:29:39 GMT

@zzed wrote:

No, I've tried that several times. The camera light blinks blue and the base has two greens and one blinking green. They blink for several minutes and then stop blinking.

Is the base showing up in your device list?

Re: Arlo Pro Wont Connect to base

zzed — Tue, 27 Jun 2023 15:47:38 GMT

Yes. I removed the base and reconnected it. I have another camera in the house that is currently working.